REFUND POLICY
Last updated: July 2026
At VUIVASÈ, we believe trying intimate care should never feel like a gamble. This policy explains exactly how refunds work — in plain language, because that's how trust is built.
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OUR PROMISE: ONE WEEK, ZERO RISK
If your body disagrees with VUIVASÈ within the first week of use, we will refund your purchase in full — no questions asked, and no return required.
For hygiene reasons, we never ask you to send back an opened intimate product. Simply email us at hello@vuivase.com within 30 days of delivery, tell us it wasn't right for you, and we'll process your refund. That is the entire process.
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HOW TO REQUEST A REFUND
1. Email vuivase1@outlook.com with your order number (it starts with #).
2. Let us know the product wasn't right for you. You're welcome to share details — it helps us improve — but you are never required to.
3. We'll confirm your refund within 1 business day.
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REFUND PROCESSING
Once confirmed, refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the amount to appear on your statement. If more than 15 business days have passed since your refund was approved and you still don't see it, contact us at hello@vuivase.com and we'll chase it down for you.
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UNOPENED PRODUCTS
Changed your mind before opening the box? Unopened products in their original sealed packaging can be returned within 30 days of delivery for a full refund. Email us first at hello@vuivase.com and we'll provide the return address. Return shipping for unopened items is the customer's responsibility.
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DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, email a photo to hello@vuivase.com and we'll ship a replacement immediately — no need to return the original item. If you'd prefer a refund instead of a replacement, that's always your choice.
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SUBSCRIPTION (RESTORATION PLAN) ORDERS
Each subscription shipment is covered by the same One Week, Zero Risk promise. You can pause, skip, or cancel your subscription at any time from your account — cancelling stops future charges but does not affect refunds available for orders already delivered.
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EXCEPTIONS
To keep this promise sustainable and protect it from abuse, we may decline refund requests where we detect repeated refund claims across multiple orders without reasonable basis. We reserve the right to limit the One Week, Zero Risk refund to two orders per customer. This has never stopped a genuine request — it exists only to keep the promise alive for everyone.
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QUESTIONS
Anything unclear, or a situation this policy doesn't cover? Email vuivase1@outlook.com
— a real person replies within 1 business day, and we'll always try to find the fair answer.
VUIVASÈ — To You, and Your Inner Self.